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Download L.E.T.S. Informational Brochure |
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Fare Policy:
Each time you board the bus
you must pay a fare. Children under five, when accompanied by an
adult, ride free. If you need an assistant, your assistant rides
free. If you have a documented disability, are at least 60 years of age, you ride at
a reduced fare. |
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Cash Fares: Any ride may be paid in cash;
however, you must have the correct amount. Drivers do not carry
money and Drivers DO NOT make change. Checks are accepted, include your telephone number
on the check. |
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Tokens: Tokens may be purchased by mail or
at the L.E.T.S. office, 3950 W. Grand River, Howell, MI 48855
between 8:00 a.m. - 4:30 p.m. |
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How can I help? Be on time! L.E.T.S.
buses will only wait 3 minutes. Your bus could arrive up to 15 minutes
before or up to 15 minutes after your scheduled pick-up. |
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Cancellations: Please cancel
your ride at least one hour before your scheduled pick-up time. Failure to show for a reserved
ride will result in a "No Show", which you will be required to
pay on your next reserved trip. |
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Packages: Drivers will assist passengers
with normal sized bags or packages on and off the bus. Drivers will
not assist with packages of 50 pounds or more. |
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Passengers using Wheelchairs: Drivers will
not transport wheelchair or other mobility devices unless their wheelchair can be secured
to the vehicle using a multi-point securement system.. Drivers are only permitted to go one arm's
length from the bus to assist a passenger, unless arrangements have been
made in advance for door to door service. |
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For Assistance: Call 517.546.6600 for more
information, to cancel a reservation, or if you are unsure how to use
L.E.T.S.
Ask the dispatchers to help you and they can suggest
the best way to make the trip, where to wait, and what time the bus is
due. |
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On Board the Bus: To ensure a safe, clean,
comfortable ride, be considerate to fellow riders and follow the L.E.T.S.
rules
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Please treat the driver with
respect and follow the driver's instructions. |
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No
smoking, eating or open beverages on the bus. |
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No
use of sound-producing devices without the use of personal
headphones. |
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No weapons of any kind or
possession of any hazardous material/item. |
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Treat all passengers with respect. |
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No
animals allowed except those designated as service animals. |
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Do not put your feet on the seats,
or on the backseat in front of you. |
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Keep head, hands and arms and all other
objects inside the vehicle. |
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No
unsafe, disruptive, illegal or offensive behavior. |
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Be properly seated with seatbelts
buckled. |
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